Refreshing the Outbound Call List

New contacts, who meet the selection criteria in the group but who were added to the database after you created the initial call list, can be included in the call list at a later time by refreshing the call list.

To refresh the call list:

1. From the Outbound Call Summary page, select the Refresh Call List button. The Progress Wave Activity page is displayed.
2. Select the Group that the call list should be refreshed against.
3. Select the Save button. The Outbound Call Summary page is displayed. This option runs the SQL in the group again and stores any new contacts who meet the group criteria in the call list.