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Replying to an E-mail
To reply to e-mail that is stored in CRM with a communication record:
- Find the person who you received the e-mail from.
- Select the Communications tab within the context of that person.
- Click on the Communications icon of the e-mail you sent. The E-mail In page is displayed.
- Select the Reply or Reply All button. The E-mail input form is displayed.
- Complete all of the fields and send the e-mail. Please refer to Sending an E-mail
for a description of the fields.
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See Also:
Sending an E-mail
E-mail Shortcut Keys
Handling Inbound E-mails
Using Microsoft Outlook to Send E-mails
Converting E-mails
Filing Inbound and Outbound E-mails