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Closing a Case
The customer confirms that the solution fixes the problem and the case can be closed.
- The case is progressed through the workflow states of Pass and Regression Pass. The Case Stage is automatically set to Confirmed, and the Case Status to Closed.
- The Closed date should automatically be filled in.
- The case is now closed, and moves out of the tech support specialist's My CRM area, but it remains as an integral part of the customer history for future reference.
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See Also
Manually Progressing Cases