You are here: Cases > Closing a Case

Closing a Case

The customer confirms that the solution fixes the problem and the case can be closed.

The case is progressed through the workflow states of Pass and Regression Pass. The Case Stage is automatically set to Confirmed, and the Case Status to Closed.
The Closed date should automatically be filled in.
The case is now closed, and moves out of the tech support specialist's My CRM area, but it remains as an integral part of the customer history for future reference.