Cases

Show me how to:

• Define what a case is.
• Understand the fields on the case screen.
• Know if a case is within an SLA.
• Create a new case.
• Assign a case to a colleague.
• Progress the status of a case.
• Solve a case.
• Close a case.
• View the case pipeline.
• Run a case report.
• Find out what cases I am working on.
• Delete a case.