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What is a Solution?

Solutions are the "cleaned and approved" basis of a knowledge base. Solutions can be entered manually or published from a solved case using workflow. They can be searched for using key words from a Case screen, or from a self service Web page, so that customers or partners can find answers to their questions without having to call a telephone support hotline.

Solutions are not linked to companies or people, however they can be linked to multiple cases—and a case can be linked to multiple solutions.

Note: Your System Administrator must give you rights to access Solutions for you to be able to work with them.

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