Publishing a Solution

Customers can be given rights to view and search through all published solutions from your external Web site.

To publish a solution to an external Self Service Web site:

1. Open the Solution so that the Solution Summary page is displayed.
2. Click on the Approve workflow button. The Progress Solution page is displayed.
3. You can add a tracking note to explain how the Solution was reviewed, and select the Save button.
4. Select the Publish workflow button.
5. You can add a tracking note, and select the Save button. The Solution Summary page is displayed, where the Stage is set to Reviewed and the Status is set to Published.

Once published, a customer or partner with a self-service logon ID can search for and view the solution.

Go to Knowledge Base home page...

See Also:

Finding Solutions

Viewing Solutions from My CRM

Adding a New Solution

Adding a New Solution from a Case